Our e-mail address is sales@therecordshack.co.uk and our web address is www.therecordshack.co.uk

Tel. +44 (0) 1827713195 (for enquiries please call between 9am - 5pm Monday to Friday)

Opening hours are 24hrs, 7days, 365 days a year.

ORDERS:

We make every effort to ensure that all items we supply are of the highest quality and are delivered promptly to you in this condition.

PURCHASING FROM US:

By submitting your order, you are agreeing to buy the chosen goods from us and allowing us to use your personal details for the purpose of supplying those goods (including passing your details onto couriers & other subcontractors). Personal details can be removed from our system by written request at any time

AVAILABILITY OF GOODS:

All orders are subject to availability. You have the right to cancel your order if you discover that an item is in fact out of stock. In stock items will be dispatched within 24 hours of the order being placed (Monday-Friday). Our online store is open 24/7 365 days a year, however orders placed on public holidays (e.g. christmas/new year) may take slightly longer than normal to be dispatched. All pre-order items will be dispatched immediately upon their release.

SHIPPING TIMES: All delivery dates given are only estimates. We are not responsible for any consequential losses you may suffer if we do not deliver on time for whatever reason. For more information regarding our stated shipping times please call +44 (0) 2476 345044 UK 2-3 days Europe 6-8 days US 10-14 days Rest of World 14-21 days.

SHIPPING CHARGES: These will be calculated on our website for online orders or quoted by telephone when ordering by traditional mail order. If your order is returned to us undelivered due to your own fault you will be responsible for re-shipping charges.

IMPORT DUTY & TAXES: It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will loose your goods as well as your money. These taxes are only applicable for non UK & non European union countries.

REFUSAL OF SALE & OUR RIGHTS: We may refuse to take your orders if we feel you have been false in your information. We reserve the right to amend our terms and conditions at any time without prior notification. We do not distribute customer details or e-mail addresses to third parties. Marketing e-mails are only sent to consenting mailing list subscribers and your details can be removed at any time.. Any contract between us and you shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over the dispute. All dealings, correspondence and contracts between us shall be made or conducted in the English language.

CUSTOMER SERVICES: If you are not happy with your order or the service you have received you may contact our customer services department by telephone on +44 (0) 2476 345044 or e-mail at sales@therecordshack.co.uk. We promise to reply promptly and solve any problems you may have subject to UK law. Please remember all orders are subject to availability. Our terms & conditions do not affect any of your statutory rights.

FAULTY / DAMAGED GOODS: If your order arrives in damaged or defective condition you must notify us within 7 days of the date of delivery, or when you first became aware of the defect. Full refunds or replacements will be issued for all faulty / damaged items or items sent out in error.

RETURNS PROCEDURE: It is essential that your order is returned in saleable condition if it is not being returned due to damage or a fault. Any returns that are received in unsaleable condition will not be accepted for refund. Please include a covering letter explaining the reason for return and whether the return is for a refund or you wish a replacement item to be dispatched.

RETURNS ADDRESS:

Returns Department The Record Shack - 118 Coleshill Road, Atherstone, Warwickshire, CV9 2AF

YOUR LEGAL REQUIREMENTS:

Once you have notified us of your desire to return an order you have a legal requirement to take good care of the goods and we advise you to ensure they are adequately packaged and insured during their return journey. The goods must be returned to our Returns Department as detailed above and at your own cost. SHIPPING METHODS: We deliver all over the world using Royal Mail and Airmail.

POSTAGE & PACKAGING COSTS:

For Standard 1st class delivery within the UK & N.Ireland: £1.50 for the first CD, and an extra £0.50 for each subsequent item. £1.25 for the first 7" Vinyl and an extra £0.50 for each subsequent item. Vinyl LP's and 12"s will be charged at £3.00 for single LPs / £3.50 for double LPs, and an extra £1.00 for each subsequent record.Multi-Buy Sets will be charged at £2.00 for the first and £1.00 for each subsequent set. Books are charged at £2.00 for the first and £1.00 for each subsequent. Orders to be sent to Europe will cost: As UK x 2 . Orders to be sent to the Rest of the World will cost: As UK x 2.5 .

ORDERING:

You can place your order online and submit your card information via the secure order form. If you want to contact us please only call within trading hours between Monday-Friday: 9am-5pm GMT. Once an order has been placed via the website, you'll receive an automated confirmation email of your order. We take orders over the phone

PAYMENT OPTIONS:

The Record Shack accepts the following methods of electronic payment. (Credit Cards) Visa, Mastercard, Delta, Switch & Solo. Please make Cheques & Postal Orders payable to 'The Record Shack' in British Sterling and remember that cheques may take up to 5 working days to clear

PACKAGING METHODS: All orders are dispatched in strong Cardboard Envelopes or Cardboard mailing boxes for larger orders.